RETURN POLICY

Last updated July 12, 2024

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging along with the return form provided. Mail your return to the following address:

Toronto Patio Heater
Attn: Returns
RMA #
132 Cartwright Ave
Toronto, Ontario M6A 1V2
Canada

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions

The following items cannot be returned or exchanged:

• Fire Pits
• Fire Tables
• Any Used Gas Appliances
• Any Used Electrical Appliances

For defective or damaged products, please contact us at [email protected] to arrange a refund or exchange.

Additional Information

All returned items will be inspected by our experienced team of technicians. If an item is returned for repair or exchange and the inspection reveals that the damages were caused by the customer and not due to a factory defect, the customer will be responsible for the following charges:

• Shipment and handling of the return
• Inspection fees (Billed at $95/hour with a minimum of 1 hour billed)

Please Note:

• A 35% restocking fee will be charged for all returns.
• No returns or refunds on open boxes.

We appreciate your understanding and cooperation in ensuring a smooth return process. For any questions or concerns, please contact us at [email protected]