Your Safety is Our Top Priority

Toronto Patio Heater’s Commitment to Ensuring the Safety and Satisfaction of Our Customers
At Toronto Patio Heater, we take the safety of our customers seriously. As an official dealer for some of the world’s leading patio heater brands, we strive to ensure that the products we sell meet the highest safety and quality standards. In the rare event that we receive a safety notice or recall notification from a manufacturer, we are committed to keeping our customers informed and taking prompt action to resolve the issue.

Our Safety & Recall Process

Timely Communication and Support

Upon receiving a safety notice or recall notification from a manufacturer, we will promptly inform our affected customers via phone or email. We will provide detailed information about the issue, the affected products, and the steps we will take to address the problem.

Hassle-Free Product Exchange

In the event of a product recall, Toronto Patio Heater will facilitate the exchange of the affected product for a replacement, as per the manufacturer’s guidelines. This process will be carried out swiftly, ensuring minimal inconvenience to our customers.

No Cost to the Customer

We understand that product safety and recalls can be a concern for our customers. That’s why we guarantee that the entire recall process, including the product exchange, will be free of any charges to the customer. Your safety and satisfaction are our top priorities, and we are committed to providing you with exceptional service throughout the process.

Trust Toronto Patio Heater for a Safe and Enjoyable Experience

At Toronto Patio Heater, we are dedicated to offering our customers safe and reliable products from trusted brands. In the unlikely event of a safety notice or product recall, you can trust us to communicate with you promptly and ensure a hassle-free resolution. Your safety and satisfaction are our main concerns, and we will always go the extra mile to ensure you have a positive experience with our products and services.